A Northeast/ Albany Chapter Program of New York MGMA
Join us for breakfast, learning and networking with peers as we hear from local experts who will help your staff improve the patient experience. Learn how technology can support practice managers in achieving their quality measures. Improve your practice’s interaction with your social media accounts and work toward your Quality Initiatives goals.
Agenda
7:30 a.m. Registration, Breakfast & Networking
8:00 a.m. Welcome
8:15 a.m. Quality Initiatives & the Patient Experience
Brittany Silvestri, MBAH, Hudson Headwaters
9:15 a.m. Break & Networking
9:30 a.m. Social Media: Responding to Online Patient & Employee Posts
Margaret Surowka, Esq., BarclayDamon
10:30 a.m. Break & Networking
10:45 a.m. Using Software to Achieve Quality Measures for a Positive
Patient Experience
Lora-Ashley Lusabia, Hixny
12:00 p.m. Program concludes
About the Speakers
Brittany SilVestri, MBAH, Hudson Headwaters
Brittany is the Regional Practice Leader at Hudson Headwaters and was previously with Ellis Medicine. She holds a Bachelors Degree in Psychology from Siena College and earned an MBA in Health Care Management from Union Graduate College and is a member of the National Association for Healthcare Quality.
Margaret SuROwka, Esq., BarclayDamon, LLP
A former general counsel at the New York State Dental Association with over 20 years of legal experience, Margaret primarily concentrates her practice on representing individual health care providers and facilities in licensure, disciplinary, and ethics proceedings. She routinely counsels clients facing Medicaid, Medicare, and other governmental investigations and audits as well as assisting with employment and contract matters. She assists clients with compliance programs and has successfully represented health care entities with significant disclosures to the federal and state government. Margaret also
defends clients facing license revocation and represents them in disciplinary matters before the Office of Professional Medical Conduct and the Office of Professional Discipline. Margaret additionally represents employers from other industries in matters before the NYS Division of Human Rights. Her
familiarity with NYS and New York City lobbying laws helps her navigate clients' lobbying-compliance issues and audits.
Lora-Ashley Lusabia, HIXNY
Lora-Ashley is the Manager of Account Services for Hixny, an information technology service provider in Albany. She is Lean Six Sigma Green Belt certified. Lora-Ashley earned her undergrad degree from SUNY, Albany and her MA in Integrated Marketing & Communications from Marist College.
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Continuing Education Units
Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives and up to 1.0 continuing professional educational credit hours for Certified Public Accountants for each hour of education from, The New York State Education Department, Professional Licensing Services. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.
